Idiots blame the dealer

One of the most baffling things I see and hear at poker tables is players who blame the dealer for bad cards or bad outcomes.

Of course, there's always at least a bit of this from everybody, mostly joking and good-natured. For example, after 15 or 20 minutes of unplayable hands, I'll occasionally request that a dealer see if she can find it in her heart to pass me one face card before she completes her shift. After an especially bad beat, I'll sometimes try to lighten my own mood by telling the dealer, "You understand that I have to hold you personally responsible for that pot." I think, though, that I have always made it abundantly clear through tone of voice and facial expression that I'm kidding. Many times I have seen off-duty poker dealers sitting at a table as players, and they needle the dealers about bad cards and unlucky outcomes, too—and I have always had the impression that these comments were both made and taken with a wink and a nod.

Some players, though, aren't kidding about this. Some sincerely believe that particular dealers have it in for them. There was a regular at the Hilton who would always take a 30-minute break when a particular dealer came to the table, convinced that it was impossible for him to win a pot from that dealer. Dealers get cursed at, have cards and chips thrown at them, and in other ways take personal abuse from angry players—not for any breach of protocol, but simply because of an unfavorable outcome in the play of a hand.

This is one of the most puzzling attitudes I run into. I'd like to interview these players in detail, and ask them, "Just how do you believe that the dealer is carrying out this plot against you? Does she spend her breaks setting up the decks in a particular order to deliver you bad beats, then slip those decks onto the table when you're not watching?" The idea that casino dealers deliberately select starting hands or outcomes of pots cannot withstand even a few seconds of critical thought by anybody with more than about three neurons connected together within his cranium.*

H. Lee Barnes, in his book Dummy Up and Deal: Inside the Culture of Casino Dealing (University of Nevada Press, 2002) eloquently, if unscientifically, explains the reason for this irrational behavior, from the player’s point of view.** From page 2:

Barnum was right about [a sucker being born every minute]. But the players
refuse to see their pictures on a poster with P.T. Barnum pointing at them. Nor
can the players see the house. What’s the house, after all? A building with
carpet and walls and chandeliers? A corporation? What the players see is the
dealer.

“How can you do this to me?” a player asks.

The dealer can’t pass the blame off onto Blaise Pascal*** or the
player’s bad judgment or the house. The dealer must shoulder the responsibility
for his or her imagined power, no matter how absurd it is to think that the
dealer exercises any control. The dealer becomes not the medium through which
chance plays out its pure odds, but rather the conduit of luck…. What is left
after all the motion is the dealer standing behind the table in her uniform. She
must face the player.

“How can you do this to me?”

The most unflinching assessment of this phenomenon I have encountered is that of prolific poker writer David Sklansky, in Fighting Fuzzy Thinking in Poker, Gaming & Life (Two Plus Two Publications, 2000), p. 113:

Players sometimes throw cards at the dealer, insult him or her, or declare that they will never tip. Sometimes this happens because the dealer made a mistake. More often, it is because the dealer dealt the abusing player a losing hand.

While I have never knowingly abused a dealer, I have a confession to make—I like it when I see someone else do it! It’s not because I am a sadist; and it’s not because I secretly wish that I had the gumption to do it myself. Rather, it is because I am delighted to know that my opponent is an imbecile!

The fact is that any player who gets mad at the dealer for his losing cards, truly, is a complete moron, and his stupidity ought to make me money…. So to repeat one more time, if you don’t think the dealer is cheating, and you still abuse him or her when you lose, you simply are an idiot.

Most of the overt signs of irrationality I complain about from low-stakes players can also be seen among high-stakes professionals, at least occasionally: superstitions, asking for new decks of cards to try to terminate a streak of bad luck, rabbit-hunting, having "feelings" about what card was coming next, getting upset when a judiciously folded trash hand would have hit big, etc. Until this week, though, I had never seen a recognizable, successful, name-brand, professional player earnestly blame a dealer for the cards.

Then yesterday, while browing around YouTube for something else, I came upon this clip of David "Devilfish" Ulliott: http://www.youtube.com/watch?v=MyzZDCG43hI (from which the first screenshot above was stolen). In it, he and Phil Hellmuth get all their money in before the flop, and Hellmuth gets lucky to flop a third 9 to beat Ulliott's pocket aces. As soon as he sees that card, Ulliott says, "Look at this fucking dealer." (The Brits are less squeamish than we are about language on television.) He manages to make Hellmuth look like a classy gentleman by comparison--which is quite a feat in itself.

In another episode of the same series, Ulliott again takes out his bad beat on the dealer--even though he was openly reprimanded for it after the first incident (by a voice off-camera; I couldn't tell if it was the tournament director or one of the television producers). You can see the situation in the second screenshot above, and the hand is shown at http://www.youtube.com/watch?v=ZSA0tzdx0yg. Again, all the money is in before the flop, with Andrew Black having attempted an all-in bluff reraise, which Ulliott called. As he walks away, he says something that is partially obscured by the commentators, but sounds like, "You'd better get coffee out to that dealer. She's fucking worse than the other one."

Yeah, Devilfish, it's the dealer for sure. Hellmuth and Black paid the dealers under the table to arrange the cards so that you would lose.

Really, what other scenario is possible by which it makes any sense to blame the dealer? But if Ulliott genuinely thinks that's what happened, then why not lodge a complaint with the tournament director, insist on reviewing the videotapes, scrutinize the security procedures, etc.? Of course, it's pretty unlikely that he actually believes this. But then, if he doesn't believe it, why say something so monumentally stupid, especially when you know it's going to be put on television?

When Hellmuth blows up, it's always at another player, whose idiotic play, in Hellmuth's eyes, resulted in whatever bad outcome he's currently bitching about. Mike Matusow, in his blowups, just blames bad luck, repeatedly claiming that he is simply the unluckiest player alive. These attitudes are stupid and demonstrably wrong, but at least they have some kernel of truth to them. Lots of Hellmuth's opponents do make bad plays, then get lucky--but he's no more a victim of this than every other professional who has to fight their way through large fields of amateurs to win modern tournaments. Matusow often blames bad luck when it was actually his own bad judgment at fault, but luck is certainly part of every hand. If he's not actually cursed with extraordinarily bad luck, in his blow-up situations it is at least true that he failed to get good luck where it might help him.

But blaming the dealer? Mr. Ulliott, in addition to being supremely ill-mannered, that's just moronic.

*I realize that there are countless schemes by which a dealer can manipulate a poker game. People playing in home games and underground cardrooms really do have to watch out for these "mechanics." But in casinos, using modern, standard security practices, it's almost unthinkable that any such shenanigans are going on. The dealer, if caught, would obviously be out of not just a job, but a career, as he or she would be forever unemployable in the gaming industry--not to mention facing criminal charges. Except at the very highest stakes, it would be impossible to win enough money from such a plot to make it profitable, after paying a dealer a large enough bribe that he or she might consider risking that much for it.


**This was written in the context of games in which the player is set against the house, with the house having a fixed edge, but the same psychology clearly carries over to poker, in which players are pitted against each other, with the house having no interest in who wins or loses.

***A 17th-century mathematician who, with Pierre de Fermat, basically invented the entire field of probability theory. See http://en.wikipedia.org/wiki/Blaise_Pascal.