Thursday, May 19, 2011

Another chunk of money I might not see again

Back in January I wrote a post detailing my troubles trying to empty my DoylesRoom online poker account. I finally got the right e-wallet account set up and submitted the request. Then nothing happened. I never got anything, never heard anything. And frankly, I basically forgot about it. Yes, I should have followed up, but I didn't.

Over the past week, I have been reminded to revisit the issue by two events. First, Doyle Brunson announced that he has terminated his relationship with DoylesRoom. They are legally entitled to continue using his name, but he is asking them not to. Second, reports are surfacing that the designated payment processor, QuickTender/UseMyWallet, is having problems getting funds into the United States, and some are saying that transferred funds may have been frozen/seized by some as-yet-unannounced federal prosecutorial action. (See here and here, for example.)

I wanted to look at my DoylesRoom account and see if they still showed me having money there. This turned out to be harder than I anticipated. As I had heard would happen, shortly after my January post DoylesRoom moved off of Cake and to a different network. Customers were assured that their accounts would remain intact. I never fired up the client software after the move. Then in February I had my horrendous computer crash that required wiping the hard drive, reinstalling the system software, etc. I had to manually restore applications. I didn't bother with DoylesRoom at the time. This week I tried it. While I could easily download and install the client software, it wouldn't recognize me as a former player. I.e., despite using the same email address, same street address, etc., it showed no trace of knowing that I had already been a DoylesRoom player before. It wouldn't let me use my old screen name, saying that it was already in use. Since it would only accept me as a new account, my balance is obviously zero.

So I emailed customer support, explaining this problem, and also that I never received the cashout requested back in January. That was on Sunday at 6:54 p.m. Almost four days have passed since then. Nothing. Not even an automated "We'll get back to you" response.

I've got a bad feeling about this one.


TenMile said...

I was told I didn't exist. They recommended that I create a new account.

John said...

It's sad but when the tide goes out you see who's wearing no clothes

Memphis MOJO said...

In an earlier comment, you took me to task for playing on UB. In my reply I stated that yes it's corrupt, but they are all. I guess I was wrong about Poker Stars, but the others are looking pretty shaky.

Kunt said...

Upon installing the new Doyle's Room software, I also wasn't recognized as an existing member. However, support did get back to me fairly quickly when I made an inquiry.

Keep writing them. Not sure what else you can do, unfortunately.